In this section, you'll find answers to the most frequently asked questions about Dog's Dream orders, shipping, customizations, and returns.
Every product is handcrafted with Italian artisan care, and our team is always available to provide personalized support and ongoing assistance.
You can purchase directly on our website by selecting your desired product and adding it to the cart. We accept secure payments via credit card, PayPal, and Klarna.
Shipping in Italy costs €9.90 for orders up to €90. It's free for orders over that amount.
Delivery times are 2-3 business days in Italy and 3-6 business days in Europe. For international shipments, times vary depending on the destination country.
Yes, you'll receive an email with the tracking number as soon as your package is shipped. You'll be able to follow the shipment in real time.
Absolutely! We offer custom personalization for all our products: you can choose sizes, colors, and special details.
Fill out our customization questionnaire and send it via email or WhatsApp to:
📄 CUSTOMIZATION QUESTIONNAIRE
Desired product: ☐ Bag ☐ Harness ☐ Backpack
Shipping country: ____________
Dog breed: ____________
Dog weight: ____ kg
Dog measurements:
– Chest circumference: ____ cm
– Back length: ____ cm
– Neck circumference: ____ cm
Preferred color: ____________
Name to print: ____________
Additional notes: ____________
💡 How it works: Copy this questionnaire, fill in your dog's information, and send it via email or WhatsApp. We'll reply with a personalized quote including shipping costs.
Yes, all Dog's Dream products are made with tested and certified materials, chosen to ensure comfort, durability, and safety for your dog.
All our items are entirely handmade in Italy by skilled artisans. We believe in the value of authentic Made in Italy, synonymous with quality and passion.
Yes, you have 14 business days from delivery to return an unused product in its original packaging.
Contact us via email at info@dogsdreamshop.it or on WhatsApp. We'll provide you with all instructions and the return shipping address.
No, custom or made-to-order products cannot be returned, except in cases of manufacturing defects or errors on our part.
You can contact us via email or WhatsApp. Our customer service responds within 24 hours and will help you with any need or information.
If you haven't found the answer you were looking for, contact our Dog's Dream customer service through the contact page. We're available to offer you personalized assistance, product advice, or support with your orders.